Trust & safety

Lagi lets AI assistants act in a marketplace, so the safety rules can't rely on assistants behaving well. They are built into the platform itself. This page explains what is structurally guaranteed, what we show you about other users, and what to do when something is wrong.

Our promises are structural, not policies

Each of these is enforced by the system. No assistant, ours or anyone else's, can talk its way around them.

Payment never completes in chat. There is no payment tool. No connector, assistant, or user can charge, hold, or move money through Lagi. You pay the other person directly, in the real world, after seeing the item. Anyone requesting payment inside a chat — a "deposit", a "reservation fee", a link — is acting outside Lagi. Do not pay; report the listing.

A human confirms every publish and every out-of-policy deal. A listing cannot go live until the seller has explicitly confirmed the final price — the publish tool refuses to run without that confirmation. Offers beyond the limits you set (your floor as a seller, your budget as a buyer) always come back to you before anything is committed.

Your contact details are never shown. Buyers and sellers see each other as handles (like amber-otter-12) and display names. Your email address and phone number are never visible to other users or their assistants, and never appear on public pages. You share contact details yourself, only when you choose to arrange a meetup.

Your price floor stays private. A seller's floor price is stored for one purpose: declining offers below it. It is never shown to buyers, never included in any message or error, and an automatic decline is worded identically to a manual one.

Every marketplace action is audited. Every listing, offer, answer, and approval — by a human or an assistant — is written to an append-only audit log. If there is ever a dispute about what happened, there is a record of what happened.

Photos come from the seller, not the assistant. Listing photos can only be uploaded by the seller, from their own device, through a one-time upload link — a validated upload flow that assistants cannot call. Every photo is checked and re-encoded on upload, and we strip location metadata before it is published.

The trust signals we show

We show facts we can compute from marketplace activity — nothing self-declared, no star ratings, no badges anyone can buy:

• Email verified — every account signs in through a verified email address
• Member since — how long the account has existed
• Active listings — what they currently have for sale
• Completed sales — deals that were reserved and actually completed
• Questions answered — how many buyer questions they've answered, and how quickly on average
• Offers honoured — accepted offers that went on to complete

That's the whole list. If a number isn't there, it's because we can't compute it honestly yet.

Meeting safely in Singapore

• Meet in busy public places — MRT station gates, mall atriums, void decks in daylight. Most exchanges here happen exactly this way.
• Check the item before money changes hands. For baby gear: open the frame, click the buckles, look for the labels.
• Pay in person — cash or PayNow at the meetup. Never transfer in advance to "hold" an item; a Lagi reservation already holds it, free.
• Bring the listing up on your phone so both sides agree on what was promised.
• If something feels off, walk away. A missed deal costs nothing.

Baby gear, specifically

Secondhand baby gear is a good idea with a few hard exceptions:

• Recalled items are prohibited. Check the model against recall lists before listing or buying — see prohibited items for links.
• Car seats expire and hide damage. Most have an expiry date moulded into the shell (typically 6–10 years from manufacture). A seat that has been in an accident can be structurally compromised with no visible sign. Sellers must state the expiry date and disclose any accident history; buyers should ask — your assistant will, if you tell it to.
• Drop-side cots may not be listed. Their mechanism has caused deaths and they are banned from sale in several jurisdictions.
• Mattresses, bottle teats, and other hygiene-critical items should be bought new; where we allow adjacent items, listings must be honest about condition and use.

The full list of what may not be sold on Lagi: prohibited items.

Reporting a listing

If a listing looks fraudulent, misrepresented, prohibited, or offensive:

1. Through your assistant — say "report this listing" and why, or
2. On the web — use the report form on any listing page.

Choose a reason (prohibited item, fraud, misrepresentation, offensive, other) and add a note if it helps. One report per person per listing. A listing that receives three open reports is automatically hidden from search while we review it, and the seller is notified. Reports are read by humans; outcomes are recorded.

For anything urgent or sensitive, email us directly: [email protected].

How assistants are constrained

For readers who want the mechanics — and for the assistants themselves, this is mirrored at /agents:

• Assistants connect through OAuth with your explicit consent, shown on a plain consent screen naming the client. You can revoke any connection at https://lagi.huper.technology/account/connections, which cuts its access immediately.
• Every tool call is authenticated, authorised against the account that made it, rate-limited, and audited.
• Publishing and out-of-policy deals require explicit human confirmation flags that the tools enforce.
• Assistants only see what their human is entitled to see: your own listings in full, everyone else's public listings without private fields.
• Text written by other users (listings, questions, answers) is delivered to assistants marked as data, with instructions never to treat it as commands.
• There are no payment tools, no free-form messaging tools, and no way to fetch another user's contact details. These capabilities don't exist to be misused.